Shipping Policy

1. General Information

At Spectra Coffee Canada Inc. (“Spectra Coffee,” “we,” “us,” or “our”), we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy explains our shipping practices, estimated delivery times, and order processing. By placing an order with us, you agree to the terms outlined in this policy.

2. Shipping Coverage

We currently only ship within Canada. We do not offer international shipping at this time. Orders must have a valid Canadian shipping address.

3. Order Processing Time

• Orders are typically processed within 1-3 business days (Monday to Friday, excluding statutory holidays).

• Orders placed on weekends or holidays will begin processing on the next business day.

• Subscription orders follow the schedule set in your Subscription Account and are processed accordingly.

4. Shipping Methods & Delivery Timeframes

We partner with trusted carriers such as Canada Post, UPS, Purolator, and FedEx for deliveries. Delivery times may vary depending on your location:

• Remote Locations: Some rural or remote areas may require additional delivery time.

• P.O. Boxes: We ship to P.O. Boxes via Canada Post only.

• Delays: Delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, carrier disruptions, or high order volumes (e.g., holidays, promotions).

5. Shipping Fees

• Flat-Rate Shipping: Standard shipping rates apply based on order value and delivery location.

• Free Shipping: We offer free standard shipping on orders over $[X] before taxes (excluding subscription orders).

• Expedited and express shipping options are available for an additional fee, calculated at checkout.

6. Order Tracking

• Once your order ships, you will receive a confirmation email with tracking details.

• You can track your shipment using the carrier’s website or through your Spectra Coffee Account.

7. Lost, Stolen, or Damaged Shipments

• If your package is lost or stolen after delivery confirmation, we are not responsible for replacing or refunding the order. We recommend contacting the carrier directly.

• If your package arrives damaged, please notify us within 48 hours of delivery at [email protected] with photos of the damaged product and packaging. We will assist you in filing a claim with the carrier and determining a resolution.

8. Incorrect or Undeliverable Addresses

• Customers are responsible for providing accurate shipping information.

• If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.

• If you notice an error in your shipping address, contact us immediately at [email protected]. Changes cannot be guaranteed once the order is processed.

9. Shipping Delays & Force Majeure

While we strive to ensure timely deliveries, Spectra Coffee is not responsible for delays caused by factors beyond our control, including but not limited to:

• Severe weather conditions

• Carrier disruptions

• Supply chain issues

• Strikes or labor shortages

• Global health crises or pandemics

10. Contact Us

For any shipping-related inquiries, please contact us:
Email: [email protected]